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3. What is the Coverage Gap Stage?

When a member reaches this limit, he/she goes into a gap stage, which means that from that particular moment their coverage will be limited, including discounts for certain prescriptions, and everything else will have to be covered out of pocket.

Member Service

1-888-620-1919

TTY/TDD users

1-866-620-2520

Monday thru Sunday,
from 8:00 a.m. to 8:00 p.m.

Service for Providers

1-855-886-7474

Monday thru Friday,
from 8:00 a.m. to 5:00 p.m.

TeleConsulta

1-800-255-4375

Dedicated TeleConsulta for TTY/TDD Callers: 711 | 1-855-209-2639

TeleConsejo

1-877-879-5964
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